Shopping Cart
0 items
Heavenly Home Decor
Shopping Cart | Wish List | My Account | Customer Service
Search
Heavenly Home Decor
Customer Service
We want your experience with our company to be a memorable one. To save you time, we have compiled a few links and some FAQ’s so that you may learn more about our company, policies, and procedures. As always feel free to contact us with any questions or concerns.
Frequently Asked Questions (FAQ's)
What are your shipping costs? | Top ▲
Click Here for more information on our shipping costs.
What does it mean when a product says “may require additional charges”? | Top ▲
Quite simply the item you have selected may be considered “overweight” or “oversized” to our shippers. Because of the added weight and/or size a small $10 fee per item will be applied to the existing shipping charges to allow for the increase in shipper costs.
Is my personal information safe? | Top ▲
It is Heavenly Home Decor’s policy to limit your personal information to only the companies needed to satisfy your order. Please view our complete privacy policy by clicking here.
How can I contact a Heavenly Home Decor representative? | Top ▲
Click Here for contact information.
What is the return policy? | Top ▲
Click Here for more information on our Return Policy.
Do you ship to Alaska or Hawaii? | Top ▲
Yes, however we do charge an additional $10 on top of the standard or rush delivery shipping rates. Click Here more shipping information.
Do you ship internationally? | Top ▲
Currently we do not offer international shipping.
What is “Risk-Free” Shopping, and are there limitations? | Top ▲
Click Here for more information about our "Risk-Free" shopping.
Do you have a monthly newsletter? | Top ▲
Yes, if you would like more information or would like to subscribe – please click here.
What forms of payment do you accept? | Top ▲
We accept Visa, Mastercard, American Express, Discover, Paypal, and e-checks
Do you charge sales tax? | Top ▲
Yes, we are required to charge tax in the following states:

PA : 6%
CA : 8.25%
AZ : 5.6%
When can I expect my order? | Top ▲
All orders placed will be processed immediately. Most orders will leave the warehouse(s) within 24 to 48 hours and are typically shipped UPS or DHL. Depending on your location standard shipping may take between 1 and 7 days after it leaves the warehouse to arrive. A tracking number and finalized invoice will be supplied via your registered email after the order has shipped.
What happens if a product is backordered or is no longer available? | Top ▲
As a company we continually strive for a 100% fill rate on all of our orders. In some rare cases a product(s) on your order may be temporarily out of stock in which case it will be backordered. All backorders are held for a period of (30) thirty days. Backorders held during this period will be shipped to you upon arrival at our warehouse. Any orders that exceed this time period will be cancelled and a refund will be issued. Any products that are known by Heavenly Home Décor not to be available within the next thirty days will be cancelled immediately, you will be notified, and a refund will be issued.
Do you ship to P.O. Box's? | Top ▲
No, currently we only ship to physical addresses.
Is your site secure? | Top ▲
Yes, our site is secured by GEO Trust, Inc and checked daily by our staff to ensure maximum security of your personal information and shopping experience.

Secured by GEO Trust, Inc.
Have Questions?
Contact Us by either E-mail or our Contact Form.